Importing subscriber lists

Importing temporary subscriber lists

Adding subscribers one by one


Importing subscriber lists


You can upload contact lists as Excel files (CSV files are also supported). We recommend using XLS file format instead of XLSX (.xlsx contains more formatting than .xls which in turn makes the uploading time longer). If you choose to use a CSV file, please note that you need to use the UTF-8 encoding and change the delimiter to be a semicolon.


Please make sure that all the email addresses in the Excel file are in one column (without empty rows in between) and the title of the column is "Email" (or email, e-post, epost, Email Address).


If an email address appears in the file twice, it will be uploaded to the database only once, that means there won't be any duplicates. Also, if you import an email for the second time, it won't create a duplicate in the database, all the emails in the database are unique values.


You can import almost unlimited number of other necessary parameters like birthday, first name, language, city, client code, limit, some unique coupon code etc. To do that, add columns in Excel next to the email column. You can name those columns whatever you like, just be aware that you use the same column name for the same data each time you import new lists.



When you have the file ready, go to the "Subscribers" page and click on "Import".



A new window appears, where you can browse your file or drag it there. Then click on "Upload".



All the information will be uploaded into the system and based on the info you can create lists. To do that, click in the right corner on the button "Create a filter".



Then add a name to the filter and add the segmentation rules based on the data in your Excel file. For example, if the column had the name "language" and for English it had "ENG", then you can find those contacts with the condition "language contains ENG". If you click on the right of the page "Refresh count", then you'll see how many contacts match the condition.




If you have created a list based on the conditons you want, click on "Save changes" and the list will be saved under the contacts menu.


See also the manual for using the additional fields for personalizing your newsletters: Personalizing the newsletter.



Importing temporary subscriber lists


If you want to upload a subscribers list without any parameters just create a simple Excel file with only emails (we recommed the .xls file format). The emails should all be in one column (without empty rows in between) and the title of the column is "Email" (or email, e-post, epost, Email Address). 




When you have the file ready, go to the "Subscribers" page and click on "Import".



A new window appears, where you can browse your file or drag it there. Then click on "Upload".



You can also save your contact list to a date and time based filter, if you make a checkmark in front of "Create a filter (list) automatically".



A list imported with the time filter is temporary, because when you upload the same or some of the same contacts again, they will move out from the older list, because their timestamp in the database is renewed. To create a permanent contact list, add additional fields to your contacts when importing them (see above).


Adding subscribers one by one


In the upper menu, click on "Subscribers" (1) and then click "Add subscriber" (2).



A pop-up window will appear, where you can add the email address and birthday of the subscriber. If you have previously uploaded contact lists with extra parameters, there will be more fields you can fill with information. After filling the information, click "Save changes" and the contact will be added to your subscribers list.



Check out also how to import contacts from Gmail, Outlook or Mailchimp.


← Creating a template
Creating a campaign →