How many points do I need to send out my campaign?
One point is one email. You need as many points as you have emails in your campaign list. For example, if you have 5000 contacts, you need 5000 points to send one email to all of them.
After I have launched the campaign, why does it show 0 emails have been sent out?
The system will start sending out the newsletters after 5 minutes - so in case of need, you will have time to cancel it. After the first 5 minutes the letters will quickly go out.
Why was the newsletter sent out to fewer contacts than the last time?
The system keeps count of the emails that have unsubscribed, marked the newsletter as spam or are not working. Every time before launching a new campaign, those emails are removed. In case that there aren't a lot of new contacts added to the database, it can indeed happen that the next newsletter has fewer recipients that the previous one.
This functionality is also useful because it increases the delivery likelihood to servers (because the emails are not repeatedly sent out to addresses that are not working).
Why contact has not received my newsletter?
There can be many reasons for that. First you can check if the contact is in subscribed status and then check if the contact has received any error messages from previous campaigns. You can see the error messages under campaign statistics or under the contact card. If everything seems fine and the contact should be active, but still has not received the newsletters, then pleas contact us at email@example.com and we can look into it.
How do I see how my newsletter looks like in mobile view?
You can see how the newsletter looks in mobile view by looking at the preview. If you have finished your template, click on the "Preview" button and drag the browser window as narrow as possible. This is how your newsletter also looks in mobile view. For a more professional mobile view option, you can use the following keyboard combination (this only works in Chrome): click F12 and then Ctrl+Shift+M.
Why can't I use special fonts in my newsletter?
Unfortunately, you can't just use any font you want in your newsletter, like you can in web. Email clients like Gmail and Outlook have only a limited support of fonts they display. This is why you can only use basic, cross-platform fonts. From Sans-serif fonts it is safe to use: Arial, Helvetica, Verdana, Geneva, Lucida. From Serif fonts: Times New Roman, Georgia. From Monospace fonts: Courier, Courier New. Those are the fonts you can use when making a template in Smaily.
Why can't I use the same solutions with email as with webpages?
Typical email programs that people use (eg Gmail, Outlook, especially older Outlook versions) are not created to show the same dynamic content that webpages are able to show, they technically cannot display the content like a webpage. For example, an inbox cannot play Youtube videos, Soundcloud music, show live Instagram feeds, survey forms, etc. When composing an email, you have to take those limitations into account and create an email that displays nicely in different inboxes. For example, you can add an image from the media content and linking that image to the right webpage that plays the content you wish, instead of trying to add the media directly to the newsletter.
Below is a table that shows what you can or cannot use in an email.
|Safe to use||Might or might not work||Do not use|
|HTML tables||Special fonts||<iframe>|
|Width of the template: 600px - 800px||Wide templates||Flash|
|Simple, inline CSS||embedded CSS||Embedded videos and music|
|Basic most common fonts||Forms|
What does this message mean: "Your contact list has been submitted for administrative verification"?
This message appears after you upload a contact list if your account is still new, and it means that our administrators will check the uploaded list. You do not have to do anything - if we have questions about the list, we will email you (to the email you used for registration), but if everything is ok, the list will be verified in some minutes during working hours, it takes a bit more time during off-hours.
How to get SPF and DKIM records?
SPF and DKIM records are a common way to check the senders authenticity. These records have to be added to the domain you are sending emails from (the sender address) so that the emails have a higher likelihood of reaching the inbox, not end up in junk. To get SPF and DKIM records, write to us to firstname.lastname@example.org. We will send you the records and then you have to add these records to your DNS.
What are image sizes in templates?
Image in a full width layout row is by default 560px wide, but max width can be 600px. In 1/2 layout row the image width is 270px and in 1/3 element it is 173px.
Why is there a Smaily logo in the footer of the template?
When you have a Freemium account or your payment method is credit points, the the Smaily logo will be added automatically to the footer. If you don't want our logo in your newsletters, you can consider changing your payment method to monthly subscription. You can read more here.
How can I delete my Smaily account?
If you wish to delete your Smaily account, please contact us at email@example.com.
Can I add a video in my template?
Unfortunately you can't add a video directly in your template, because many email clients do not support that. But you can link a video to a picture, button, etc. More information here.
If you did not find any answers form here or other manuals, contact us at firstname.lastname@example.org.