Sendsmaily OÜ (Smaily) uses third parties to support the availability of our Services. Some of these third parties are engaged as “subprocessors” to host or process customer data, which may include personal data.
Prior to engaging any third party that accesses production infrastructure or processes customer data, Smaily performs due diligence reviews of each third party's information security program, privacy practices, confidentiality commitments and, if needed, puts additional appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by Smaily and applicable laws (e.g GDPR).
A list of subprocessors currently used to provide our Services is set out below. Smaily will update this page when necessary. Please review the information frequently for any updates and to view the most current subprocessor list.
|Subprocessor||Subprocessor activity||Subprocessor location||Subprocessor website|
|EDIS GmbH||We use EDIS private server infrastructure to host portions of our SaaS environment.||Austria, EU||https://www.edis.at/en/home/|
|Elkdata OÜ||We use Elkdata virtual hosting infrastructure for client-specific developments environment.||Estonia, EU||https://www.veebimajutus.ee/|
|Hetzner Online GmbH||We use Hetzner private and cloud server infrastructure to host portions of our SaaS environment.||Germany, EU||https://www.hetzner.com/|
|OVH Hosting Ltd||We use OVH private server infrastructure to host portions of our SaaS environment.||Ireland, EU||https://www.ovh.ie/|
|Zone Media OÜ||We use Zone Media VPS and virtual hosting infrastructure to host portions of our SaaS environment and client-specific developments environment.||Estonia, EU||https://www.zone.ee/en/|
|Asana, Inc||We use Asana to plan and track in-house and client developments.||US||https://asana.com/|
|Dropbox, Inc||We use Dropbox to share and host temporarily needed files and for internal backup for administrative use.||US||https://www.dropbox.com/|
|Facebook Ireland Ltd||We use Facebook and Instagram for retargeting campaigns and Messenger as an alternative customer support channel.||US||https://www.facebook.com/|
|Freshworks, Inc||We use Freshdesk Helpdesk as firstname.lastname@example.org etc and live-chat customer support channel.||EU and US||https://freshdesk.com/|
|Google, Inc||We use Google G Suite email service (Gmail) for internal and external email communication. Alternatively, we share some internatl administrative documents with Google Drive.||US||https://gsuite.google.com/|
|Logit.io Ltd||We use Logit.io to capture and analyze server and other various logs.||United Kingdom, EU||https://logit.io/|
|Sentry Ltd||We use Sentry for error tracking and monitoring of possible crashes in UI.||US||https://sentry.io/|
|Skype, Inc||We use Skype as an alternative customer support channel.||US||https://www.skype.com/|
|Slack Technologies, Inc||We use Slack for internal communication.||US||https://slack.com/|