Sendsmaily OÜ (Smaily) uses third parties to support the availability of our Services. Some of these third parties are engaged as “subprocessors” to host or process customer data, which may include personal data.


Prior to engaging any third party that accesses production infrastructure or processes customer data, Smaily performs due diligence reviews of each third party's information security program, privacy practices, confidentiality commitments and, if needed, puts additional appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by Smaily and applicable laws (e.g GDPR).

A list of subprocessors currently used to provide our Services is set out below. Smaily will update this page when necessary. Please review the information frequently for any updates and to view the most current subprocessor list.


Subprocessor
Subprocessor activity
Subprocessor location
Subprocessor website
EDIS GmbHWe use EDIS private server infrastructure to host portions of our SaaS environment.
Austria, EUhttps://www.edis.at/en/home/
Elkdata OÜWe use Elkdata virtual hosting infrastructure for client-specific developments environment.
Estonia, EUhttps://www.veebimajutus.ee/
Hetzner Online GmbHWe use Hetzner private and cloud server infrastructure to host portions of our SaaS environment.
Germany, EUhttps://www.hetzner.com/
OVH Hosting LtdWe use OVH private server infrastructure to host portions of our SaaS environment.
Ireland, EUhttps://www.ovh.ie/
Zone Media OÜ
We use Zone Media VPS and virtual hosting infrastructure to host portions of our SaaS environment and client-specific developments environment.
Estonia, EUhttps://www.zone.ee/en/
Asana, IncWe use Asana to plan and track in-house and client developments.
UShttps://asana.com/
Dropbox, IncWe use Dropbox to share and host temporarily needed files and for internal backup for administrative use.UShttps://www.dropbox.com/
Facebook Ireland LtdWe use Facebook and Instagram for retargeting campaigns and Messenger as an alternative customer support channel.UShttps://www.facebook.com/
Freshworks, IncWe use Freshdesk Helpdesk as support@smaily.com etc and live-chat customer support channel.EU and UShttps://freshdesk.com/
Google, IncWe use Google G Suite email service (Gmail) for internal and external email communication. Alternatively, we share some internatl administrative documents with Google Drive.UShttps://gsuite.google.com/
Logit.io LtdWe use Logit.io to capture and analyze server and other various logs.
United Kingdom, EUhttps://logit.io/
Sentry LtdWe use Sentry for error tracking and monitoring of possible crashes in UI.UShttps://sentry.io/
Skype, IncWe use Skype as an alternative customer support channel.UShttps://www.skype.com/
Slack Technologies, IncWe use Slack for internal communication.UShttps://slack.com/